Auto-score every customer service call for empathy, resolution quality, compliance, and customer satisfaction. Identify top performers, detect escalation risks, and generate training materials — automatically.
QA teams manually review a tiny sample. Bad experiences go undetected. Top performers go unrecognized.
Every call scored automatically against your QA rubric. Compliance monitored. Training generated from real calls.
Every metric your QA team needs — powered by AI, at 100% coverage.
Measures agent empathy, active listening, and emotional intelligence on every call.
Scores whether the customer's issue was truly resolved. Tracks first-call resolution rate.
Auto-checks required disclosures, PCI-DSS compliance, and regulatory adherence.
Predicts customer satisfaction score before the survey. 92% correlation with actual CSAT.
Identifies calls heading toward escalation so supervisors can intervene in real-time.
Per-agent scorecards with trends, benchmarks, and personalized coaching recommendations.
AI curates your best calls as training examples. New hires learn from real excellence.
Detects language and sentiment patterns that predict customer churn. Alert account teams.
Push QA scores, call summaries, and insights to Zendesk, Salesforce, or Intercom.
Aria scores every call, surfaces coaching opportunities, monitors compliance, and generates the reports your QA team needs.
Integrate with your phone system, Zendesk, or any contact center platform.
All calls scored against your QA rubric automatically. 100% coverage, zero manual effort.
Top performers, coaching needs, compliance gaps, and churn risks — all surfaced automatically.
Agents get personalized coaching. Managers get actionable dashboards. CSAT improves.
Teams using Perceive8 to deliver exceptional customer experiences.
"CSAT went from 3.8 to 4.5 in two quarters. AI-powered QA catches things our manual reviews never did."
"We went from reviewing 3% of calls to 100%. Our compliance violation rate dropped 85%."
"The AI coaching recommendations are better than most human QA feedback. Agents actually use them."
"First-call resolution improved 18% because agents now see exactly what good resolution looks like."
"The churn prediction saved us 200+ accounts in Q1. We intervene before customers give up on us."
"I love seeing my own scores improve week over week. It's like having a personal coach after every call."
Enterprise security for your most sensitive customer conversations.
All audio is encrypted in transit and at rest. AES-256 encryption with zero-knowledge architecture.
You control how long data is kept. Auto-delete after analysis or retain for 7, 30, or 90 days.
Role-based access, SSO, and audit logs. Only authorized personnel can access recordings and results.
GDPR, CCPA, HIPAA, SOC 2 Type II compliant. We meet the highest standards for data protection.
Complete audit log of every access, analysis, and export. Full transparency for compliance requirements.
Enterprise-grade security infrastructure validated by independent third-party audits annually.
Reduce QA team hours by 60% while increasing coverage to 100%.
Score every call. Coach every agent. Delight every customer.