Privacy Policy

1. Information We Collect

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We collect information you provide directly (account details, audio files, payment information), information collected automatically (usage data, device information, IP addresses, cookies), and information from third-party sources (authentication providers, payment processors).

2. How We Use Information

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We use your information to: provide and maintain the Service; process and analyze audio content you submit; improve and personalize your experience; process payments; send service-related communications; comply with legal obligations; and detect and prevent fraud or abuse.

3. Data Sharing

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We do not sell your personal data. We may share information with: service providers who assist in operating the platform (cloud hosting, payment processing, analytics); legal authorities when required by law; and third parties with your explicit consent. Audio content is processed by our AI pipeline and is not shared with third parties for their own purposes.

4. Data Retention

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We retain your data for as long as your account is active or as needed to provide the Service. Audio files and analysis results are retained according to your account settings (7, 30, or 90 days, or until manual deletion). Account data is retained for a reasonable period after account closure for legal and business purposes.

5. Security

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We implement industry-standard security measures including AES-256 encryption at rest, TLS encryption in transit, role-based access controls, and regular security audits. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

6. Your Rights (GDPR / CCPA)

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Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; delete your data; port your data to another service; restrict or object to processing; withdraw consent; and lodge a complaint with a supervisory authority. To exercise these rights, contact us at privacy@perceive8.com.

7. Cookies

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We use essential cookies for authentication and session management, and optional analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.

8. Children's Privacy

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The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it promptly.

9. International Transfers

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Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required, to protect your data in accordance with applicable laws.

10. Changes to This Policy

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We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

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If you have questions about this Privacy Policy, please contact us at privacy@perceive8.com.

12. Subprocessors

We use the following third-party service providers (subprocessors) to operate and deliver the Perceive8 platform:

Each subprocessor is bound by data processing agreements that require them to protect your data in accordance with applicable privacy regulations.

13. Your Data Rights

As a Perceive8 user, you have the following rights regarding your personal data:

• Right to access and export — Request a complete copy of all your personal data in a machine-readable format.
• Right to delete — Request permanent deletion of your account and all associated data.
• Right to withdraw consent — Revoke consent for optional data processing at any time without affecting the lawfulness of prior processing.

You can exercise these rights directly from your account. Manage your privacy settings at Privacy & Data Settings.

14. Data Retention

We retain different categories of data for different periods:

• Audio files: 90 days from upload, after which they are automatically purged.
• Analysis results: Retained for the lifetime of your account plus 30 days after account closure.
• Billing records: 7 years, as required by applicable tax and financial regulations.

You may request early deletion of your data at any time through your privacy settings, subject to legal retention requirements.